Refund & Cancellation Policy

1. Digital Products

Due to the nature of digital goods (e-books, templates, software, videos, etc.), all sales on InstaAlap are generally considered final and non-refundable once the digital file has been downloaded or accessed by the buyer.

2. Exceptions for Refunds

We may issue a refund under the following exceptional circumstances:

• The digital file is corrupted, defective, or cannot be opened.
• The item significantly deviates from its description on the creator's storefront.
• A duplicate transaction occurred due to a technical error.

3. Requesting a Refund

To request a refund, buyers must contact the creator directly within 7 days of purchase. If the creator is unresponsive or the issue cannot be resolved, buyers may escalate the issue to InstaAlap Support (care@instaalap.com) within 14 days of purchase. InstaAlap reserves the right to make the final decision on all refund requests.

4. Subscriptions

For recurring creator subscriptions, you may cancel your subscription at any time through your dashboard. Cancellations will take effect at the end of the current billing cycle. We do not provide prorated refunds for partially used subscription periods.

5. Chargebacks

Initiating a fraudulent chargeback with your bank or credit card company may result in the immediate and permanent suspension of your InstaAlap account.